Within every organization, it is essential to manage and maintain change-control processes. From physical to virtual, across desktops, devices and data centers, we seek to find a software product that optimizes support for our clients. Designed for business process integration and fully aligned with ITIL best practices, System Center Service Manager (SCSM) provides what you need.
MOF and ITIL are service management frameworks and SCSM is designed to organize and present information technology as a set of services to the businesses. The main purpose is to constantly and sustainably provide the levels of service the business needs.
Service Manager is written upon an extensible technology infrastructure shared across the System Center family. This will allow workflow integration across the System Center family of products, and will guarantee the Service Manager product can be tailored to support an organization’s specific processes and requests.
Common tools that are found in the SCSM product include:
System Center Service Manager aims to accomplish the following goals:
Get to know cutting edge Service Manager Management Packs that will be featured in the upcoming Microsoft Ignite event. Offering full suite of application monitoring and request management capabilities that connects to your SCSM.