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Within every organization, it is essential to manage and maintain change-control processes. From physical to virtual, across desktops, devices and data centers, we seek to find a software product that optimizes support for our clients. Designed for business process integration and fully aligned with ITIL best practices, System Center Service Manager (SCSM) provides what you need.

MOF and ITIL are service management frameworks and SCSM is designed to organize and present information technology as a set of services to the businesses. The main purpose is to constantly and sustainably provide the levels of service the business needs.

Service Manager is written upon an extensible technology infrastructure shared across the System Center family. This will allow workflow integration across the System Center family of products, and will guarantee the Service Manager product can be tailored to support an organization’s specific processes and requests.

Common tools that are found in the SCSM product include:

  • A workflow tool to automate and integrate IT processes and solutions.
  • A single reporting repository to consolidate business intelligence information across System Center
  • A data sync framework for technology integration across System Center, other Microsoft products, and industry management tools
  • A Configuration Management Database (CMDB2) to pull active directory information, IT service components and their relationships
  • A self-service portal to empower users with capabilities to self-resolve IT issues and reduce high volumes of calls in helpdesk.
  • A knowledge base capable of providing end users the practical knowledge and best practices

System Center Service Manager aims to accomplish the following goals:

  1. Wide-ranging, accessible, and modifiable Service Desk capabilities
  2. Integration point for service management workflows across System Center solutions
  3. Incorporated support for service management best practice frameworks such as MOF and ITIL

Get to know cutting edge Service Manager Management Packs that will be featured in the upcoming Microsoft Ignite event. Offering full suite of application monitoring and request management capabilities that connects to your SCSM.